| FAQ
1) Why buy Pre-owned equipment from Excel Stereo ?
We thoroughly inspect, test and repair if necessary,
all equipment which come into our store. When you receive
your purchase, it will be guaranteed to work. We will
provide warranty on certain items
2) What is the cosmetic condition of the item ?
Mint - New in box.
Open Box - New item but the box was opened
DEMO - the item was used as a store demo, comes with original warranty
Excellent - Used item, with reasonable amount of cosmetic wear or minor
scratches
Good - Used item, with some scratches and cosmetic wear
Fair - Used item, with many visible scratches, wear, and rusting
3) Do I pay Taxes on preowned items ?
No, we pay the taxes. In some cases, taxes
do not apply (consignment items)
4) Do you ship worldwide ?
Yes, we ship worldwide via UPS, Fedex, Canpar or
Canadapost. Your purchase will be packed in the
original shipping box if available. Double boxing is used
for most items. If the original box is not
available, we will pack the item so that it will be better protected
than the factory packing. We tend to "overkill" on the packing.
5) Who pays shipping fees ?
Unless otherwise agreed upon or stated, buyer pays
shipping fees. Duties, Taxes, Handling, Brokerage, or Customs
Clearance fees are the responsibility of the buyer.
6) When do you ship the item ?
When payment has been cleared, we will ship the item
within 24 hrs or less, unless otherwise stated.
7) Do you
take Trade-in ?
We will gladly pay fair market value for your used
equipment. 8) Why should I consign items to Excel Stereo ?
* We inspect
and test all items before we list them on the website.
* We provide
warranty on most items which we sell
* Do you want
a complete stranger to come into your home ?
* Do you want
to entertain "tire kickers" ?
* Buyers feel
safe sending their money to a store, and not to a stranger
9) Can I
see the item before I buy it ?
We welcome
in-store demonstrations. Alternatively, we will be
happy to provide high resolution photos for you.
10) Do you take best offers ?
A lot of items are customer consigned which means the
seller has the final say on the price, not us. This also mean best
offers are more then welcomed.
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